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This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Messaging
Accenture services Pvt Ltd · Gurugram
Job description
About the role
Accenture is seeking a Customer Contact Communications Associate to join its Customer Support vertical. In this entry‑level position you will handle non‑voice interactions such as email, web and chat, ensuring customer queries, escalations and complaints are resolved promptly and within SLA.
Key responsibilities
- Receive, record, diagnose and troubleshoot customer incidents submitted via email, web or chat.
- Resolve or appropriately assign service requests while adhering to defined support scope.
- Manage unplanned interruptions to restore normal service operations quickly.
- Close faults and complaints within agreed service level agreements.
- Maintain clear communication with customers, documenting actions and outcomes.
- Work in rotational shifts as required.
Required profile
- Graduates of any discipline with 0‑1 years of experience.
- Strong client‑relationship skills and ability to handle disputes.
- Capable of performing under pressure and working collaboratively in a team.
- Adaptable, flexible and comfortable following detailed instructions.
Required skills
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Accenture services Pvt Ltd
Gurugram
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