Customer Contact Communications Associate

About the role

Accenture is looking for a Customer Contact Communications Associate to join its Customer Support vertical. You will help resolve customer queries, manage escalations and complaints, and ensure issues are closed within agreed service levels across multiple channels.

Key responsibilities

• Respond to inbound and outbound customer inquiries via phone, email, chat or other digital channels.
• Handle escalated cases and dissatisfied customers, providing effective resolutions.
• Close faults and complaints within defined SLA targets.
• Coordinate with marketing, sales and service teams to deliver a seamless omnichannel experience.
• Maintain accurate records of interactions and follow‑up actions.
• Work rotational shifts as required.

Required profile

• 1 to 3 years of experience in customer service or contact‑center environments.
• Any graduation degree.
• Proficient written and verbal English (international level).
• Strong problem‑solving skills and ability to follow guidelines.
• Team player who can work independently on assigned tasks.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to omnichannel customer support practices.
• Development and learning resources within Accenture.