Customer Contact Comms New Associate - Voice
Accenture in India · Bengaluru
Job description
About the role
The Customer Contact Comms New Associate – Voice will join Accenture’s Customer Support vertical to handle inbound queries, escalations and complaints. You will work on resolving issues, closing faults within SLA and ensuring a positive experience for dissatisfied customers. The role involves regular interaction with the team and supervisors while following detailed guidelines.
Key responsibilities
- Manage and resolve customer queries and complaints via voice channels.
- Handle escalations and ensure issues are closed within defined SLA targets.
- Apply standard procedures to solve routine problems and follow established guidelines.
- Maintain accurate records of interactions and metrics related to customer support performance.
Required profile
- Recent graduate (any discipline) with 0‑1 years of experience.
- Strong communication skills and knowledge of customer support metrics.
- Willingness to work rotational shifts as needed.
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Published 1 week ago
Expires 1 month from now
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Accenture in India
Bengaluru
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