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This job expired on 04/09/2026. It no longer accepts applications.
Customer Contact Associate – Messaging (Entry Level)
Accenture services Pvt Ltd · Gurugram
Job description
About the role
As a Customer Contact Associate focused on messaging, you will join Accenture’s Customer Support vertical to handle customer inquiries via email and chat. You will be responsible for diagnosing issues, resolving complaints and ensuring all incidents are closed within the defined service‑level agreements.
Key responsibilities
- Receive, record and triage customer queries submitted through email, web and chat channels.
- Diagnose, troubleshoot and resolve or appropriately assign incidents and service requests.
- Manage escalations and complaints, providing clear and timely resolutions.
- Close faults and complaints within SLA targets.
- Monitor and restore service during unplanned interruptions for non‑voice interactions.
- Work in rotational shifts as required.
Required profile
- Strong client‑relationship skills and ability to handle disputes.
- Comfortable working under pressure and in a team environment.
- Adaptable, flexible and able to work in shift rotations.
- Graduates with 0‑1 years of experience are welcome.
Required skills
- Email support
- Chat support
- Non‑voice Service Desk operations
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Accenture services Pvt Ltd
Gurugram
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