This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Associate – Messaging (Entry Level)
Accenture services Pvt Ltd · Gurugram
Job description
About the role
The Customer Contact Associate – Messaging will join Accenture’s Customer Support vertical, providing non‑voice assistance through email, web and chat channels. You will help resolve customer queries, manage escalations and ensure complaints are closed within agreed service‑level agreements.
Key responsibilities
- Receive, record and diagnose incoming incidents and service requests via email and chat.
- Troubleshoot, resolve or appropriately assign issues following defined procedures.
- Handle escalations and dissatisfied customers, delivering timely and satisfactory resolutions.
- Maintain accurate documentation and ensure all faults are closed within SLA targets.
- Participate in rotational shift schedules to provide 24/7 coverage.
Required profile
- Strong client‑relationship skills and ability to handle disputes.
- Comfortable working under pressure and meeting tight deadlines.
- Team‑oriented with adaptability and flexibility.
- Recent graduate (0‑1 years of experience) with good typing speed.
Required skills
- Email support
- Chat support
- Incident management
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Accenture services Pvt Ltd
Gurugram