Customer Care Specialist – Remote Support
preply
Job description
About the role
Join Preply’s Customer Support Squad to guide and support users across the platform, handling inquiries and resolving issues through written communication channels. The role operates on a rotating schedule covering morning, afternoon, and night shifts.
Key responsibilities
- Answer customers’ questions via chat, email and social media, and resolve any issues they encounter.
- Identify problem areas, flag them to relevant teams, and track user feedback to improve satisfaction.
- Collaborate closely with product teams to communicate customer feedback and help resolve technical problems.
Required profile
- Previous experience providing support through live chats.
- Fluency in English with strong written and verbal communication skills.
- Customer‑centric, empathetic mindset with excellent listening abilities.
- Ability to work in a team, focus on simple solutions, and continuously improve.
Required skills
- Strong technical and analytical skills.
- Proactive problem‑solving and innovative thinking.
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Published 10 hours ago
Expires 1 month from now
7 views · 0 interested
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