Customer Care Executive – Inbound US Voice Sales & Upselling

About the role

We are looking for a Customer Care Executive to join our inbound US voice team. You will be the first point of contact for customers calling in, providing exceptional service while actively promoting and selling our products and services.

Key responsibilities

• Answer incoming calls from US customers in a professional and courteous manner.
• Listen actively, ask probing questions, and understand customer needs.
• Provide accurate information on products, pricing, and promotions.
• Identify and pursue upselling opportunities to increase revenue.
• Handle objections and concerns with empathy and professionalism.

Required profile

• Bachelor's degree in any field preferred.
• Excellent verbal and written communication skills in English.
• Previous experience in customer service and sales, preferably in a call‑center environment.
• Ability to multitask, prioritize tasks and manage time effectively.
• Strong problem‑solving skills and comfort working in a fast‑paced setting.
• Flexibility to work rotational shifts, including evenings, weekends, and holidays.
• Basic computer proficiency and familiarity with CRM systems.

Required skills

• CRM