CS Operations Lead – Site Administration & Facilities

About the role

The CS Operations Lead is responsible for overseeing all aspects of site administration, facilities management, and employee services. This senior role ensures smooth daily operations, optimal resource utilization, and a supportive environment for staff.

Key responsibilities

• Plan and allocate space and resources, reorganising premises as needed.
• Support employee relocations, office set‑ups, equipment requests and school admission assistance.
• Manage employee engagement activities, fitness centre operations, and sports/recreational facilities.
• Lead event management, VIP visits, business centre, pantry, and continuous Pooja logistics.
• Develop and execute promotional initiatives and welfare distribution.
• Analyse performance and MIS reports, drive improvements and close gaps.
• Coordinate disaster‑management and emergency response at the site.
• Supervise contractors, monitor outsourced vendor quality, and ensure timely troubleshooting.
• Control budgets, optimise resource utilisation, and establish service standards.
• Oversee transportation services including buses, cars, golf carts and VIP vehicles.
• Ensure cross‑functional coordination and adherence to administration processes.

Required profile

• 10+ years of experience in administration.
• 5+ years of experience with systems and SAP.
• Strong time‑management skills and ability to handle conflicting demands.
• Systematic approach to data verification and performance improvement.

Required skills

• SAP operational knowledge.

What we offer

• Opportunity to lead a large, dynamic site operation.
• Exposure to cross‑functional projects and corporate initiatives.
• Competitive compensation and benefits package.