Complaint Handling Specialist

About the role

The PMS Complaint Handling Specialist is responsible for supporting and coordinating complaint management within post‑market surveillance. You will facilitate communication, analyze processes, and ensure regulatory compliance while driving continuous improvement.

Key responsibilities

• Log all complaints into the complaint management system, capture relevant details, and follow up with customers to confirm resolution.
• Identify escalation points for basic complaints, support complaint evaluators and investigators, and document findings.
• Collaborate cross‑functionally to gather additional data, provide feedback on product enhancements, and contribute to CAPA activities.
• Participate in team meetings, share insights, and document errors for analysis and improvement.

Required profile

• Minimum 5 years of experience in the med‑tech industry.
• Bachelor's degree in any engineering discipline.
• Ability to work under established processes and meet deadlines.

Required skills

• Post‑Market Surveillance mechanisms
• Quality Management Systems (QMS) and CAPA methodologies
• Regulatory requirements and vigilance reporting
• Data analysis and interpretation
• Complaint management system usage and coding