Community Manager Specialist

About the role

The Community Manager Specialist will nurture a vibrant, supportive environment for gym members. Acting as the primary point of contact, you will welcome newcomers, address inquiries, and organise events that strengthen member loyalty and engagement.

Key responsibilities

• Welcome and orient new members, ensuring they feel integrated.
• Provide prompt customer support for questions, feedback, and complaints.
• Design and run social events, fitness challenges, workshops, and special classes.
• Develop and execute retention strategies, including personalized follow‑ups and loyalty programmes.
• Create and manage content for the gym’s social‑media channels.
• Plan promotional campaigns and build partnerships with local businesses and influencers.
• Coordinate fitness events, community outreach, and class scheduling.
• Maintain an accurate member database and generate regular reports on membership metrics.
• Collaborate with trainers, instructors, and staff to ensure a cohesive member experience.

Required profile

• Strong communication and interpersonal abilities.
• Passion for fitness and a customer‑oriented mindset.
• Excellent organisational skills and attention to detail.
• Ability to work collaboratively across teams.

Required skills