Community Engagement Associate

About the role

Chargebee is looking for a Community Engagement Associate to be the voice of the brand across online communities. You will join the Marketing team and help build authentic relationships with SaaS founders, developers, finance professionals and subscription‑billing enthusiasts.

Key responsibilities

• Monitor and actively participate in Reddit, Discord, Slack, Twitter Spaces, LinkedIn and other forums where target audiences gather.
• Ask thoughtful questions and spark discussions around subscription billing, revenue management and recurring revenue challenges.
• Respond to community queries with accurate product knowledge and route complex issues to the appropriate internal teams.
• Track sentiment, analyse trends and share weekly insights with Marketing and Product teams.
• Identify and nurture potential advocates and customers, maintaining regular conversations with active members.
• Create and share community‑focused content such as tips, insights and discussion prompts.

Required profile

• Recent graduate or up to two years of professional experience.
• Curious, resourceful and energized by real‑time conversations.
• Strong written communication skills and the ability to ask genuine, thoughtful questions.
• Comfortable working autonomously while collaborating with a broader Marketing team.

Required skills

• Experience with Reddit communities.
• Familiarity with Discord servers.
• Proficiency in using Slack for community interaction.
• Knowledge of Twitter Spaces or similar live audio platforms.
• Engagement on LinkedIn discussion groups.