Communication Trainer

About the role

We are seeking an energetic Communication Trainer to develop and deliver training programs for our BPO employees handling patient‑centric calls. The role focuses on improving speech clarity, tone modulation, empathy, active listening and overall call etiquette for a US‑based process.

Key responsibilities

• Design and conduct interactive training sessions covering professional communication, clear speech, appropriate questioning and handling difficult callers.
• Facilitate role‑plays, mock calls, assessments and one‑on‑one coaching to reinforce learning.
• Review recorded calls regularly and provide constructive feedback.
• Ensure trainees can apply skills during real patient and healthcare‑related interactions.
• Maintain a positive, engaging and motivating training environment.

Required profile

• Minimum 1‑3 years of experience as a Communication Trainer in the BPO industry.
• Ability to deliver energetic, vibrant and interactive sessions.
• Comfort with night‑shift schedule supporting a US process.
• Based in Shillong or willing to relocate there.

Required skills

What we offer

• Negotiable salary.
• Night‑shift schedule aligned with US operations.
• Opportunity to work in a dynamic call‑center environment in Shillong.