Commercial Delivery General Manager (Mumbai)

About the role

The Commercial Delivery General Manager will lead the Commercial Delivery Team at our Mumbai office, reporting directly to the Chief Commercial Officer. This senior role is responsible for ensuring maritime‑related contracts, services and projects are delivered safely, efficiently and profitably while aligning with regulatory and organisational objectives.

Key responsibilities

• Lead and oversee the Commercial Delivery Team to ensure effective execution of contracts and services.
• Ensure delivery activities comply with maritime regulations, industry standards and company safety and quality requirements.
• Oversee planning, resourcing, scheduling and cost control for commercial delivery activities.
• Monitor performance against KPIs such as safety, financial outcomes, timelines and customer satisfaction.
• Collaborate closely with chartering, operations, sales and finance teams to support commercial outcomes and client relationships.
• Provide leadership for all office employees, fostering a safety‑first, compliance‑driven culture.
• Support staff development through coaching, performance management and succession planning.
• Ensure office operations comply with maritime regulations, statutory requirements and internal governance.
• Manage budgets, forecasts and financial performance at the office level.
• Identify and mitigate operational, commercial and regulatory risks.
• Drive continuous improvement in systems, processes and reporting related to maritime operations.
• Act as senior escalation point for operational, people and client issues.

Required profile

• Extensive senior management experience within a maritime, shipping, offshore or marine services organisation.
• Proven track record of leading high‑performing teams and delivering commercial outcomes.
• Demonstrated experience overseeing commercial delivery, operational functions or project‑based teams in a maritime context.
• Responsibility for service delivery, client satisfaction and commercial performance.
• Strong commercial acumen with ability to interpret market drivers, competitive positioning and commercial risks.

Required skills