Commercial Co-worker – Pacific

About the role

We are seeking a passionate, customer‑focused Commercial Co‑worker to join our fast‑paced retail team in the Pacific region. You will help customers create better everyday lives by delivering tailored home‑furnishing solutions and ensuring a seamless shopping experience.

Key responsibilities

• Prepare product presentations, set up merchandising basics and ensure digital tools are ready for customers.
• Engage visitors, understand their needs and showcase IKEA product features and benefits.
• Support self‑planning customers, conduct 1:1 planning appointments and convert offers into orders.
• Provide after‑sales support, process returns and coordinate with matrix stores when needed.
• Promote top‑selling and priority items while maintaining profitability.
• Uphold IKEA’s values and sustainability commitments and collaborate with the team to improve service.

Required profile

• Strong knowledge of selling techniques and customer behaviour.
• Results‑driven, business‑minded attitude with a passion for active selling.
• Basic understanding of home‑furnishing trends and IKEA’s modular range.
• Excellent organisational, time‑management and teamwork skills.
• Flexibility, openness to change and ability to thrive in a fast‑paced, future‑oriented environment.
• Digital proficiency and adaptability to an integrated online‑offline sales setting.

Required skills

What we offer

• A dynamic retail environment with opportunities for growth.
• Training on IKEA products, digital tools and customer‑service excellence.
• Inclusive, equal‑opportunity workplace that values diversity.