Central Operations Support Executive (PwD)

About the role

The Central Operations Support Executive will remotely support daily seller operations, monitor key metrics, trigger on‑field assistance, conduct audits, manage stakeholders and help roll out new processes across central control centres.

Key responsibilities

• Remotely monitor efficient functioning of assigned sites via outbound calls, emails and coordination with field executives.
• Liaise between field executives/sellers and internal/external agencies to ensure timely execution of operations.
• Train and direct sellers on execution and adherence to norms and practices.
• Develop and deploy SOPs, analyse data and propose process improvements to enhance seller experience.
• Provide on‑field support and conduct audits, including weekend and shift work as required.

Required profile

• 6 months to 2 years of experience in operations or customer experience roles.
• Bachelor’s degree in a quantitative/technical field such as computer science, engineering or statistics.
• Strong analytical mindset with ability to identify patterns, troubleshoot disruptions and anticipate data implications.
• Willingness to work weekends and in shifts.

Required skills

• Excel
• SQL