Business Analyst - Customer Success

About the role

We are looking for a business analyst who will be part of the customer success team to develop and apply analytical models that help clients derive business value and save millions of dollars in operating expenses from AiDASH products and platforms. The role involves working closely with clients and internal teams to translate business problems into AI‑driven solutions.

Key responsibilities

• Work closely with clients and engagement managers to understand core business problems.
• Independently collaborate with the R&D team to break down business problems into structured elements that AI can solve.
• Apply advanced analytical techniques and data‑driven insights to guide clients and internal teams in making high‑impact decisions.
• Synthesize complex findings into clear, compelling presentations that highlight insights, strategic recommendations, and the business value of AiDASH products.
• Continuously explore innovative approaches to problem‑solving, driving efficiency and impact.

Required profile

• Bachelor’s degree in an analytical or technical discipline from a top‑tier institution (e.g., IIT, NIT, BITS).
• 1–3 years of experience in the business analytics domain.
• Ability to work independently and deliver projects on time.
• Strong communication skills.

Required skills

• Python
• SQL
• Excel
• AI/ML modeling