Bilingual Customer Service Representative – French (Night Shift)

About the role

We are looking for a bilingual Customer Service Representative fluent in French and English to join our Pune office. The role involves handling customer inquiries via email, chat, and phone, ensuring timely and effective resolutions while working night shifts.

Key responsibilities

• Respond to customer queries through email, live chat, and telephone.
• Provide accurate information and resolve issues promptly.
• Coordinate with internal teams to address complex problems.
• Maintain daily task schedules and meet service level targets.
• Document interactions and update customer records as needed.

Required profile

• Strong written and verbal proficiency in French.
• Strong written and verbal proficiency in English.
• Willingness to work night shifts (5‑day work week).
• Ready to work onsite at the Pune office.
• Graduate degree preferred; immediate joiners favored.
• Possession of original PAN, Aadhar, education certificates, updated resume, and recent pay slips.

Required skills

• Excellent communication and logical reasoning abilities.
• Strong organizational and punctuality skills.

What we offer

• Leave encashment and provident fund.
• Overtime pay, shift allowance, and yearly bonus.