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Bilingual Call Center Representative

EXL · Noida

🇬🇧 English

Job description

About the role

We are looking for a Bilingual Call Center Representative to deliver exceptional customer service in both English and Spanish. In this fast‑paced environment, you will manage inbound and outbound calls, addressing customer inquiries, concerns, and requests with professionalism and efficiency.

Key responsibilities

  • Answer inbound calls and initiate outbound calls to assist customers.
  • Provide accurate information and resolve issues in English and Spanish.
  • Document interactions and update customer records as needed.
  • Escalate complex cases to appropriate departments while maintaining a customer‑focused attitude.
  • Meet performance metrics such as call handling time, satisfaction scores, and resolution rates.

Required profile

  • Strong verbal and written communication skills in both English and Spanish.
  • Customer‑oriented mindset with the ability to handle high‑volume call traffic.
  • Ability to thrive in a fast‑moving, dynamic work environment.
  • Attention to detail and good organizational skills.

Required skills

  • Fluency in English (spoken and written).
  • Fluency in Spanish (spoken and written).

Questions fréquentes

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Published 1 month ago

Expires 1 week from now

42 views · 0 interested

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EXL

Noida