Associate Consultant – International Relocation

About the role

The Associate Consultant International Relocation provides comprehensive administrative support to US domestic and international relocation consultants and real‑estate specialists, ensuring smooth relocations and positive customer experiences.

Key responsibilities

• Support the relocation team with day‑to‑day administrative tasks.
• Process US real‑estate related requests submitted to a central router box.
• Manage client policy and attach documents in Cartus’s internal operating system.
• Coordinate generation of document packages for customers and agents.
• Identify and forward disclosure documents for processing.
• Maintain and update Broker Market Analysis (BMA) and Market Update router boxes.
• Notify internal recipients of urgent items promptly.
• Oversee and authorise suppliers within Cartus’s proprietary Relocation Management System.
• Ensure data integrity and accuracy in the system.
• Track vendor payments, leases, security deposits and customer payments.
• Monitor housing lease and school deposit payments.
• Retrieve and return security deposits.
• Maintain clear payment records and report payroll data to clients.
• Review, approve and validate vendor invoices and immigration documents.
• Create and personalise letters and templates.
• Compile detailed reports for managers.
• Image and upload important documents (leases, invoices) to support workflow.
• Perform additional duties to support team success.

Required profile

• Strong attention to detail for accurate document and payment handling.
• Ability to manage multiple administrative tasks in a fast‑paced environment.
• Effective communication to coordinate with internal teams, suppliers and clients.

Required skills

• Proficiency with Cartus proprietary Relocation Management System.
• Experience with document imaging and management.
• Ability to work with spreadsheets for payment tracking.
• Familiarity with vendor invoice review and approval processes.