Associate Community Manager – Seller Forums & Social Media

About the role

The Selling Partner Communities (SPC) team connects Amazon sellers through forums and social media, helping them grow successful businesses. As an Associate Community Manager you will shape engagement, resolve seller issues, and drive community health.

Key responsibilities

• Gain deep understanding of the global selling community and build authentic relationships across forums and social media.
• Respond to and resolve seller cases in Amazon Seller Forums, meeting defined SLAs.
• Moderate social media channels, triage escalations and identify valuable seller conversations.
• Ensure community guideline adherence, flag policy violations and maintain thread health.
• Partner with product, support and marketing teams to grow community membership and engagement.

Required profile

• Bachelor’s degree.
• 2+ years of customer support, stakeholder or account management experience.
• Fluent written and spoken English.
• Ability to work flexible shifts, including nights and weekends.

Required skills

• Experience with industry‑standard social listening tools.
• Experience with campaign management tools.
• Familiarity with AI‑assisted response tools for case resolution.