Associate Application Support Engineer (Salesforce)

About the role

Wilhelmsen Port Services is seeking an Associate Application Support Engineer to join its Chennai team. The role focuses on supporting and enhancing Salesforce applications that underpin the company’s global port‑call operations.

Key responsibilities

• Resolve well‑defined production issues in Salesforce applications under guidance.
• Debug incidents using logs, Developer Console and monitoring tools.
• Implement small development tasks such as Apex code changes, Flow modifications and configuration updates.
• Assist with deployment activities and perform post‑release verification.
• Follow established support processes, SLAs and SOPs.
• Document known issues, fixes and support procedures.

Required profile

• 2–3 years of experience in Salesforce development and/or application support.
• Early‑career professional eager to grow Salesforce expertise.
• Ability to work under guidance, follow processes and communicate effectively.
• Willingness to handle both development and support tasks.
• Strong learning mindset.

Required skills

• Working knowledge of Apex, Flows, SOQL and Salesforce configuration.
• Basic understanding of production support and incident handling.
• Familiarity with debugging tools such as logs and Developer Console.