Assistant Retail Trainer

About the role

We are looking for an Assistant Retail Trainer to join our team in Kozhikode. In this full‑time, on‑site position you will support the Retail Trainer and store leaders by delivering product, sales and service training to teams across multiple fashion and lifestyle brands.

Key responsibilities

• Conduct in‑store training sessions and workshops for store staff.
• Coach employees on customer‑service best practices and visual‑merchandising standards.
• Assess training needs, prepare training materials and maintain training reports.
• Follow up on performance metrics to ensure consistent service quality.
• Collaborate with store managers and the central retail operations team to schedule training and support new store openings or staff onboarding.

Required profile

• Strong background in training and development within a retail or customer‑facing environment.
• Excellent communication skills with the ability to present clearly and adapt messaging to diverse store teams.
• Solid customer‑service and coaching abilities.
• Relevant experience in fashion or lifestyle retail, preferably in store operations or training roles.
• Willingness to travel to various store locations within the region.
• Organised, detail‑oriented and able to manage time effectively.

Required skills

• Proficiency with basic digital tools such as MS Office.
• Experience creating and delivering presentations using presentation software.
• Familiarity with messaging platforms for internal communication.

What we offer

• Opportunity to work with premium global and national fashion brands.
• Dynamic environment with exposure to multiple store locations.
• Professional growth through hands‑on training and development experience.