Assistant Retail Trainer – Fashion Stores

About the role

Felix Fashion is seeking an Assistant Retail Trainer to support training initiatives across its growing network of footwear stores in South India. This full‑time, on‑site role will deliver in‑store training on customer service, product knowledge, sales processes and brand standards, helping teams consistently meet brand expectations.

Key responsibilities

• Conduct in‑store training sessions for retail staff on customer service, product knowledge and sales techniques.
• Assist in creating, updating and localising training materials and SOPs.
• Observe store operations, identify skill gaps and provide targeted coaching.
• Support onboarding of new hires and ensure they are equipped with required knowledge.
• Track training participation, monitor performance improvements and report outcomes.
• Collaborate closely with store managers and the central training team to maintain consistent execution.

Required profile

• Experience in fashion or lifestyle retail, preferably in store operations or training.
• Strong communication abilities to deliver clear, engaging training sessions.
• Solid customer‑service background to model best‑in‑class interactions.
• Effective coaching skills for performance improvement.
• Willingness to travel across multiple stores in South India as needed.
• Organisational attention to detail and comfort using basic digital tools.
• Diploma or degree in business, retail management or a related field is preferred.

Required skills

• Basic digital tools (e.g., MS Office, presentation software).