Assistant Manager – Guest Experiences
Grand Hyatt · Bambolim
Job description
About the role
The Assistant Manager – Guest Experiences will support the Guest Experience Manager in delivering seamless service across the Rooms Division of Grand Hyatt Goa. This role ensures daily operations align with Hyatt’s corporate strategies and brand standards while satisfying employee, guest, and owner expectations.
Key responsibilities
- Assist the Guest Experience Manager in overseeing day‑to‑day activities of the Rooms Division.
- Help maintain operational efficiency and adherence to Hyatt brand standards.
- Coordinate with front‑office, housekeeping, and other departments to ensure smooth guest experiences.
- Monitor guest feedback and implement corrective actions as needed.
- Support staff training and development to uphold service quality.
Required profile
- Minimum 2 years of experience as an Assistant Manager or Team Leader in Front Office or Guest Relations within a hotel.
- Strong communication and customer‑relation abilities.
Required skills
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Published 2 weeks ago
Expires 1 month from now
47 views · 0 interested
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Grand Hyatt
Bambolim