Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front‑office functions at a luxury hotel. This role ensures seamless guest experiences, drives team performance, and upholds the brand’s standards of service excellence.

Key responsibilities

• Oversee daily operations of Front Desk, Guest Relations, Concierge, Bell Services, Executive Lounge and related areas.
• Train, develop and mentor Assistant Managers, Supervisors and front‑office staff in technical and managerial competencies.
• Lead the department in the Front Office Manager’s absence, maintaining service quality and operational consistency.
• Conduct performance appraisals, develop training plans and ensure continuous professional development.
• Maintain compliance with hotel policies, procedures and brand standards.
• Manage staffing levels in line with occupancy, optimise resource allocation and monitor departmental budgets.
• Ensure efficient check‑in/check‑out processes, uphold quality checklists and conduct regular inspections.
• Handle guest feedback and complaints promptly to enhance satisfaction.
• Collaborate with revenue management on rate optimisation and coordinate with other departments for integrated guest services.

Required profile

• Bachelor’s degree in Hotel Management, Hospitality Management, Tourism or a related field (a diploma may be considered).
• 5‑7 years of progressive front‑office experience in a luxury hotel environment.
• Proven supervisory or management experience with a track record of leading teams.
• Strong communication, organisational and problem‑solving abilities.
• Ability to work flexible hours, including weekends and holidays.

Required skills