Assistant Front Desk Manager

About the role

The Assistant Front Desk Manager supports the Front Office team in delivering exceptional guest experiences at a hotel in Pune. This entry‑level management position oversees daily shift operations across the bell desk, switchboard, and front desk, ensuring smooth service and adherence to budget targets.

Key responsibilities

• Lead and coach Front Desk staff, handling employee questions, concerns, and performance expectations.
• Manage day‑to‑day front office operations, including guest check‑in/out, bell service, and switchboard duties.
• Monitor and drive guest service goals, resolve complaints, and maintain high satisfaction levels.
• Supervise staffing levels to meet operational and financial objectives.
• Train staff on credit policies and procedures to minimize bad debts.
• Oversee same‑day selling activities to maximize room revenue and occupancy.
• Act as the point of contact in the absence of the Front Office or Front Desk Manager.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills with a focus on integrity and teamwork.
• Ability to understand and perform duties across various front office positions.

Required skills

• No specific technical skills listed.