Appointment Booking Specialist

About the role

The Appointment Booking Specialist will professionally handle incoming calls from patients and other stakeholders, providing information about dental services, appointment availability, and related inquiries. You will use Dentally software to schedule and manage appointments, ensuring accurate entry of patient details and special requirements while supporting a smooth patient flow.

Key responsibilities

• Answer and manage inbound calls from patients, providing courteous and accurate information.
• Schedule appointments using Dentally software, entering all relevant patient and appointment data.
• Coordinate with dental practitioners to optimise scheduling and maintain efficient clinic operations.
• Address patient concerns or complaints with empathy and professionalism.
• Maintain up‑to‑date records and ensure compliance with data‑entry standards.

Required profile

• Previous experience in a similar appointment‑booking or call‑center role is preferred.
• Familiarity with dental terminology and procedures is advantageous.
• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.
• Ability to multitask and prioritise in a busy environment.

Required skills

• Dentally software

What we offer

• Full‑time, office‑based position in Pune.
• Opportunity to work with a fast‑growing startup in the healthcare call‑center sector.
• Comprehensive training on Dentally software and dental processes.