Application Tech Support Practitioner – French

About the role

Join our team as an Application Tech Support Practitioner where you will ensure the availability and performance of production systems while providing expert support in French. You will work independently, contribute to problem‑solving discussions, and grow your expertise in service‑desk management.

Key responsibilities

• Monitor production systems to meet defined Service Level Agreements.
• Drive incident and outage resolution, maintaining clear communication with stakeholders.
• Facilitate rapid restoration of services to the production environment.
• Establish and maintain disaster‑recovery procedures to ensure operational continuity.
• Implement data‑retention practices in line with organizational policies.

Required profile

• Beginner proficiency in Service Desk Management.
• Minimum of 2 years of relevant experience.
• Bachelor’s degree in a related field.
• Advanced French language skills.

Required skills

• Service Desk Management

What we offer

• Opportunities to become a subject‑matter expert.
• Supportive environment that values growth and fresh ideas.
• Exposure to incident management and disaster‑recovery processes.