Airport Sales Executive – Customer Service & Sales

About the role

Avaan is seeking an energetic Airport Sales Executive to staff its kiosk at Manohar International Airport, Goa. The role blends front‑line customer service with proactive sales, lead generation, and relationship building among travellers and airport stakeholders.

Key responsibilities

• Approach and engage passengers in the departures terminal, guiding them to the Avaan kiosk.
• Provide clear information on Avaan’s services, products, pricing, and processes.
• Deliver persuasive product presentations and convert walk‑ins into customers.
• Handle face‑to‑face and phone inquiries, complaints, and follow‑ups, ensuring timely resolution.
• Maintain accurate customer interaction records in the CRM system.
• Build relationships with airline staff, airport personnel, lounge teams, and porters to generate referrals.
• Achieve daily, weekly, and monthly targets for lead generation, conversions, cargo volume (where applicable), and customer satisfaction.
• Prepare daily activity reports and comply with company policies and airport regulations.

Required profile

• Excellent verbal communication in English and Hindi.
• Strong customer‑service mindset and ability to approach strangers confidently.
• Good negotiation, persuasion, and relationship‑building skills.
• High mobility and ability to work in a fast‑paced airport environment.

Required skills

• CRM system usage

What we offer

• Dynamic, customer‑focused work environment at a major international airport.
• Opportunities for performance‑based growth and skill development.