Agentforce Technical Manager

About the role

Salesforce is seeking an experienced Agentforce Technical Manager for its Global Delivery Centre. The role blends people leadership, technical architecture and delivery ownership to scale Agentforce capabilities across global customer implementations. You will lead teams building intelligent AI agents, copilots and autonomous workflows while defining architecture standards, reusable frameworks and enterprise deployment patterns.

Key responsibilities

• Architect scalable, enterprise-grade Agentforce solutions and define reusable patterns for agent skills, guardrails and multi-agent collaboration.
• Lead integrations across Salesforce Clouds, Data Cloud, MuleSoft and external systems, and establish RAG, knowledge grounding and document ingestion architectures.
• Drive performance optimization, monitoring and telemetry, and set up DevOps, CI/CD and release standards.
• Manage and mentor a team of Agentforce engineers and architects, including hiring, onboarding, performance reviews and career coaching.
• Partner with Product, COE, Product Owners, Architects and Customer Success teams on pilots, solutioning, estimations and roadmap planning.
• Define AI governance and guardrail frameworks and ensure compliance with Responsible AI and data security policies.

Required profile

• 12+ years of enterprise software engineering experience.
• 4+ years leading engineering or architecture teams.
• Deep expertise in Salesforce platform architecture and hands-on experience with Agentforce, conversational AI and intelligent agents.
• Proven experience delivering large-scale enterprise solutions.

Required skills

• Apex, LWC, Flows, OmniStudio, Agentforce Agent Studio & Skills, Data Cloud and Vector Search.
• MuleSoft and integration platforms, prompt engineering and AI orchestration.
• Even better: Salesforce Architect certifications, Data Cloud and RAG experience, regulated industry background, and multi-agent deployment exposure.