Advisor, Employee Services

About the role

The Advisor, Employee Services will drive people processes within the People Services & Solutions (PSS) team, ensuring timely, accurate and efficient service delivery. You will collaborate with team members and leaders to provide a high‑quality employee experience and support continuous process improvement.

Key responsibilities

• Execute day‑to‑day HR processes such as Talent Acquisition and Workforce Administration following established guidelines.
• Deliver people services in line with agreed service levels, maintaining a positive experience for colleagues and people leaders.
• Escalate complex issues to People Leaders and assist with problem solving.
• Identify and propose improvements to existing processes.
• Collect and report data on process performance, highlighting concerns and recommending enhancements.
• Partner with team members on tasks, projects, and training to stay current with People policies, tools and technologies.
• Utilise data and analytics to generate actionable insights and reports.

Required profile

• Professional HR experience administering processes and/or systems.
• Moderate customer management experience.
• Experience working with Workday and ServiceNow.
• Interest in AI and its application to HR services.

Required skills

• Workday
• ServiceNow
• AI

What we offer

• Great Place to Work certified workplace (Jun ’25 – Jun ’26).
• Dynamic, global environment with 25,000 colleagues across 65 countries.
• Opportunities for continuous learning and career growth.