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This job expired on 13/09/2026. It no longer accepts applications.
Administrator L2 (AS400)
Wipro · Mumbai et périphérie
Job description
About the role
The L2 Administrator will support the IT service desk by triaging priority incidents, documenting actions, and ensuring timely resolution of software, hardware and network requests. The role focuses on maintaining service level agreements and escalating issues when necessary.
Key responsibilities
- Perform initial triage for priority (P3) incident tickets, document actions and follow defined SLA and escalation procedures.
- Track and assist in the resolution of software, hardware and network service requests, ensuring accurate logging and timely completion.
- Monitor SLA timelines for the full lifecycle of priority incidents and raise escalations for potential breaches.
- Assist in creating change requests related to resolved incident tickets.
Required profile
- 1‑3 years of experience in IT support or system administration.
- Familiarity with incident management processes and SLA monitoring.
Required skills
- AS400 Administration
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Wipro
Mumbai et périphérie
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