Account Manager

About the role

We are looking for an Account Manager to join our team in Ludhiana. In this full‑time, on‑site position you will be the primary point of contact for our clients, ensuring their needs are understood, documented and met promptly.

Key responsibilities

• Manage day‑to‑day client interactions and maintain long‑term relationships.
• Coordinate with internal teams to deliver services and monitor account performance.
• Prepare regular reports and updates for stakeholders.
• Resolve issues, identify improvement opportunities and support upselling or cross‑selling.
• Maintain accurate records, participate in meetings and contribute to process improvements.

Required profile

• Strong client relationship management and communication skills.
• Proficiency in account coordination, documentation and reporting.
• Excellent organizational and time‑management abilities.
• Analytical and problem‑solving mindset.
• Bachelor’s degree in Business, Management, Commerce or related field; relevant experience preferred.
• Ability to work collaboratively with cross‑functional teams and adapt to changing needs.

Required skills

• CRM systems
• Spreadsheets
• Presentation tools
• Email