Account Manager

About the role

The Account Manager will serve as the main point of contact between our customers and internal teams, ensuring that clients achieve their desired outcomes with our product. By actively listening to customer needs and proactively addressing challenges, the role helps drive satisfaction, retention, and growth. This position requires strong communication skills and a willingness to travel for on‑site engagements.

Key responsibilities

• Work cross‑functionally with product, support, and sales teams to align on customer success initiatives.
• Create and nurture relationships with new and existing customers to understand and fulfill their needs.
• Conduct on‑site visits to identify expansion opportunities and gather feedback on platform usage.
• Monitor and report on the health of customer accounts, highlighting risks and opportunities.
• Collaborate with internal stakeholders to resolve issues and improve the overall customer experience.

Required profile

• Previous experience in account management or a similar client‑facing role.
• Articulate communicator comfortable presenting solutions to customers.
• Strong ability to build trust and maintain long‑term relationships.
• Willingness and ability to travel as needed.

Required skills