Account Manager – Enterprise SaaS & AI Solutions

About the role

The Account Manager owns the commercial relationship with Sarvam’s enterprise customers, ensuring they receive real value from the AI platform, expanding usage into new use cases, and renewing with confidence. You will be the single point of commercial accountability, working closely with delivery teams and product leadership.

Key responsibilities

• Own the full commercial relationship across a portfolio of enterprise accounts, including renewals, expansion, cross‑sell, and net revenue retention.
• Build and maintain trusted relationships with key stakeholders from operational teams to CXO‑level sponsors.
• Identify new use cases, business units, and product lines to drive account expansion.
• Lead renewal negotiations end‑to‑end, coordinating pricing, scope, and contract structuring with GTM leadership.
• Run structured account reviews (QBRs, health checks, success plans) that demonstrate measurable business impact.
• Use product usage data, delivery metrics, and client feedback to proactively identify health signals, adoption gaps, and churn risk.
• Collaborate with FDSEs, CSEs, and CSMs to ensure high delivery quality and meet client expectations.
• Translate client feedback, feature requests, and competitive intelligence into actionable input for product teams.
• Contribute to building Sarvam’s post‑sales playbook, including segmentation frameworks, expansion motions, health scoring models, and renewal processes.

Required profile

• 5–20 years of experience in account management, customer success, or post‑sales roles within B2B SaaS, enterprise technology, or AI/ML products.
• Proven track record of exceeding revenue targets, especially renewal rates and net revenue retention.
• Strong commercial instinct with the ability to segment accounts, drive expansion conversations, and build business cases for economic buyers.
• Comfortable holding technical conversations about APIs, integrations, and AI workflows.
• Excellent communication skills across operational, technical, and procurement stakeholders.
• Data‑driven decision making using product analytics rather than gut feel.
• Experience thriving in fast‑moving environments where processes are built on the fly.

Required skills

• APIs
• Integrations
• AI workflows
• Salesforce
• HubSpot
• Gainsight