Strategic Account Manager

About the role

The Strategic Account Manager role is focused on owning, retaining, and expanding a defined book of strategic accounts through structured farming, deep customer engagement, and long‑term value creation. Success is driven by multi‑product expansion, renewal strength, and durable executive relationships.

Key responsibilities

• Own a portfolio of strategic customers with accountability for long‑term revenue growth, retention and expansion.
• Identify expansion opportunities using usage data, customer maturity, organizational structure and business goals to drive upsell, cross‑sell and renewals.
• Engage with engineering leaders, technical stakeholders and economic buyers to build trusted relationships.
• Collaborate cross‑functionally as the central point of ownership across internal teams and maintain strong Salesforce hygiene for forecasting.

Required profile

• 5–8 years of experience in account management, farming, expansion, upsell or cross‑sell within SaaS or technology companies.
• Proven ability to work with global, engineering‑led organizations and manage executive‑level relationships.
• Bachelor’s degree required and willingness to work in Mumbai time zones.

What we offer

• Comprehensive medical insurance coverage up to INR 5,00,000 for employee, spouse, dependents and parents.
• Statutory benefits including gratuity as per Indian law.
• 25 days paid leave annually plus public holidays and special life‑event leaves.
• Remote‑first work environment with allowance for home‑office setup, connectivity, accessories and co‑working spaces.