ServiceNow TNI Architect (Telecom Network Inventory)

About the role

EY is looking for a senior ServiceNow TNI (Telecom Network Inventory) Architect to design, build, and implement telecom and network infrastructure solutions on the ServiceNow platform. You will lead architecture decisions, ensure scalability, and align ServiceNow capabilities with evolving telecom business needs.

Key responsibilities

• Define end‑to‑end ServiceNow architecture for telecom/network inventory (TNI).
• Design scalable solutions using CMDB, CSDM, Discovery, Service Mapping, and TSOM/TNI.
• Lead implementation of ITSM, ITOM, and telecom modules.
• Model telecom/network services (L1/L2/L3, circuits, devices).
• Architect integrations with NMS, EMS, OSS/BSS systems.
• Ensure CMDB data quality, governance, and reconciliation.
• Mentor delivery teams and promote best practices.
• Optimize platform performance and scalability.

Required profile

• 10+ years of experience in ServiceNow architecture, development, and telecom modules.
• Strong analytical, problem‑solving, and stakeholder‑management skills.
• Leadership and mentoring ability.

Required skills

• ServiceNow ITSM, ITOM, CMDB.
• ServiceNow TNI, Service Mapping, Discovery.
• Network infrastructure and telecom lifecycle knowledge.
• Integration expertise: REST, SOAP, MID Server.
• JavaScript, Glide APIs, Flow Designer.
• Data modeling and CSDM.
• ServiceNow CSAC and at least two CIS certifications (preferred).

What we offer

• Opportunity to work in a global, inclusive firm.
• Access to cutting‑edge technology and professional development.
• Collaborative environment focused on building a better working world.