IT Support Executive

About the role

We are seeking an active and dependable IT Support Executive to deliver first‑level technical assistance across our Coimbatore office. You will be the primary point of contact for users, handling day‑to‑day L1 issues and coordinating with external vendors to ensure swift resolution.

Key responsibilities

• Provide L1 support for hardware, software, network, email and login problems.
• Log, track and resolve tickets promptly; escalate to L2/L3 or vendors when required.
• Coordinate installations, updates, licensing and warranty/AMC support with software and hardware vendors.
• Persistently follow up with vendors and internal teams until issues are fully closed.
• Set up and configure desktops, laptops, printers and peripherals for new and existing users.
• Assist with basic network connectivity, Wi‑Fi and access‑related issues.
• Maintain accurate records of assets, tickets, vendor interactions and resolutions.
• Communicate clearly with users about issue status, timelines and solutions.
• Support routine IT maintenance, backups and system checks.
• Leverage AI tools (ChatGPT, Microsoft Copilot, Google Gemini) to research solutions, draft communications and accelerate troubleshooting.

Required profile

• Basic L1 troubleshooting knowledge of Windows OS, MS Office, email clients, common business applications, printers and basic networking.
• Strong written and verbal communication skills, able to explain technical points simply.
• Effective vendor coordination and follow‑up abilities.
• Ability to handle multiple requests, prioritize tasks and work independently.
• Practical experience with AI assistants for support and documentation.
• Active, proactive attitude with high integrity and reliability.
• Willingness to work on‑site in Coimbatore.

Required skills

• Windows OS
• MS Office
• Email clients
• Basic networking
• AI tools (ChatGPT, Microsoft Copilot, Google Gemini)

What we offer

• Stable, full‑time on‑site role with clear responsibilities.
• Exposure to vendor management and end‑to‑end issue ownership.
• A team that values reliability, honesty and clear communication.