Guest Relations Executive

About the role

Join the pre‑opening team of Fairmont Udaipur Palace as a Guest Relations Executive. You will be the first point of contact for guests, delivering a warm and professional welcome while ensuring every stay exceeds expectations.

Key responsibilities

• Greet guests on arrival, manage check‑in and check‑out processes, and maintain smooth lobby flow.
• Respond promptly to guest inquiries, requests, and complaints, coordinating with Front Office, Housekeeping, F&B, and Concierge to resolve issues.
• Maintain up‑to‑date guest profiles, preferences, and special occasions in the hotel system.
• Identify VIP and repeat guests, arranging personalized amenities and experiences.
• Collect feedback, monitor satisfaction scores, and support service recovery actions.
• Provide information on hotel facilities, dining options, local attractions, and events.

Required profile

• Diploma or Bachelor’s degree in Hotel Management, Hospitality, Tourism or a related field.
• 1–3 years of experience in Guest Relations, Front Office, or customer‑service roles within hospitality.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Professional grooming and a strong commitment to brand standards.

Required skills

• Familiarity with Property Management Systems (PMS).
• Basic computer proficiency.