Field Service Executive – Elevator & Escalator Maintenance

About the role

Otis is seeking a Field Service Executive to perform preventive and corrective maintenance on elevators and escalators at Bhogapuram International Airport. The role ensures safe, reliable operation of critical vertical transportation equipment in a 24/7 airport environment.

Key responsibilities

• Perform scheduled preventive maintenance on elevators and escalators.
• Troubleshoot and repair mechanical, electrical, and electronic faults within SLA timelines.
• Respond to breakdowns, emergency calls, and passenger entrapments, restoring service quickly.
• Maintain accurate service reports, maintenance records, and equipment history.
• Coordinate with customers, building management, and supervisors for service updates and technical guidance.
• Manage tools, equipment, and spare parts required for maintenance tasks.
• Participate in rotating three‑shift schedule, standby and on‑call duties as needed.

Required profile

• Strong knowledge of elevator and escalator systems.
• Proven mechanical, electrical, and electronic troubleshooting abilities.
• Commitment to safety, quality, and compliance with statutory standards.
• Effective communication and customer service skills.
• Ability to work independently under pressure and maintain detailed documentation.

Required skills

• Elevator maintenance
• Escalator maintenance
• Mechanical troubleshooting
• Electrical troubleshooting
• Electronic troubleshooting
• Digital reporting system usage