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Enterprise Operations Engineer II – Multimedia

Mastercard · Vadodara

Nuevo
🇬🇧 English
Wireless content sharing

Descripcion del puesto

About the role

Mastercard’s Multimedia Services team is seeking an Enterprise Operations Engineer II to drive lifecycle refresh, transformational initiatives, and service delivery across a global region. The role supports both regional and global needs, ensuring modern, reliable audio‑visual experiences for employees.

Key responsibilities

  • Plan and execute strategic refresh projects for audio‑visual infrastructure.
  • Collaborate with end users, Real Estate Services, Network Engineering, and vendors to simplify and modernize AV solutions.
  • Facilitate final acceptance of projects and hand‑over to the Multimedia Services Operations team.
  • Provide product support for video‑conferencing, wireless content sharing, room schedulers, and digital signage.
  • Lead resolution and problem management for AV technologies in meeting spaces.
  • Coordinate break/fix activities with engineering teams and external vendors.
  • Manage ITSM processes, including ticketing, incident reporting, and monitoring.
  • Contribute to monthly operational reporting and continuous improvement.

Required profile

  • Highly motivated, analytical, and outcome‑oriented.
  • Strong communication skills and ability to work with diverse stakeholders.
  • Experience delivering AV solutions in a corporate environment.

Required skills

  • Video‑conferencing systems (e.g., Zoom, Teams Rooms).
  • Wireless content‑sharing technologies.
  • Room scheduling software.
  • Electronic bulletin boards / digital signage platforms.
  • IT Service Management (ITSM) tools for ticketing and incident handling.

What we offer

  • Opportunity to work within a global payments technology leader.
  • Exposure to cutting‑edge multimedia and digital workplace initiatives.
  • Collaborative environment with cross‑functional teams.

Questions fréquentes

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Publicado hace 15 horas

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Mastercard

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