Digital Community & Customer Engagement Specialist

About the role

The Digital Community & Customer Engagement Specialist will own the community and digital‑engagement workstream for AspenTech’s Digital Customer Success function. This role combines online community operations, structured customer outreach, content governance, and engagement measurement to help customers realise value and enable account teams to act quickly.

Key responsibilities

• Administer online customer community spaces, including roles, permissions, onboarding, moderation and analytics.
• Run operating cadences across multiple product communities and support new community launches.
• Maintain content calendars and coordinate sourcing, review, scheduling and publishing of posts, polls, events, release information and webinars.
• Coordinate recurring meetings with product and marketing stakeholders, manage agendas, action tracking and approval routes.
• Execute structured customer introduction, invitation, re‑engagement and information campaigns aligned with account owners.
• Support VOC and NPS programmes by coordinating pre‑survey awareness, recipient alignment and follow‑up inputs.
• Manage shared mailboxes, communication templates, audience logic and opt‑out controls for campaigns.
• Track membership, reach, publishing cadence, engagement and outreach response; maintain SOPs and access records.

Required profile

• 3–6 years of experience in community management, digital customer engagement, customer marketing or Customer Success.
• Bachelor’s degree in Marketing, Communications, Business, Engineering or related field (or equivalent experience).
• Hands‑on experience administering an online community or digital‑engagement platform.

Required skills

• Community platform administration (e.g., Mighty Networks, Higher Logic, Khoros).
• Email outreach campaign execution and audience segmentation.
• Familiarity with CRM or Customer Success platforms and B2B enterprise software.
• Community analytics, membership tracking and performance measurement.
• Content curation, editorial judgement and basic design awareness for banners and landing pages.