Customer Support Executive – Chat & Voice (Freshers)

WNS · Pune District

Junior 🇬🇧 English

Job description

About the role

We are seeking enthusiastic, customer‑focused individuals to join our Customer Support Team in Pune. As a Customer Support Executive you will handle inbound queries via both voice calls and chat, delivering accurate information and resolving issues promptly to ensure high customer satisfaction.

Key responsibilities

Respond to customer inquiries through phone and chat channels.
Provide accurate details about products, services, and processes.
Resolve complaints, concerns, and requests in a timely manner.
Document interactions and update records in the CRM system.
Adhere to quality standards and service‑level agreements.
Escalate complex issues to the appropriate team when necessary.

Required profile

Graduation (any discipline) – freshers welcome.
Excellent verbal and written communication skills in English.
Strong listening, problem‑solving and interpersonal abilities.
Comfortable working in 24/7 rotational shifts, including nights.

Required skills

Questions fréquentes

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Published 2 weeks ago

Expires 1 month from now

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WNS

Pune District

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