Customer Support Executive – Chat & Voice (Freshers)
WNS · Pune District
Job description
About the role
We are seeking enthusiastic, customer‑focused individuals to join our Customer Support Team in Pune. The position involves handling inbound queries via both voice calls and chat, delivering accurate information, and ensuring a high level of satisfaction for our customers.
Key responsibilities
- Respond to customer inquiries through phone and chat channels.
- Resolve complaints, requests, and issues promptly and accurately.
- Provide product, service, and process information to callers.
- Document interactions and update records in the CRM system.
- Adhere to quality standards, SLAs, and escalation procedures.
Required profile
- Graduation in any discipline (mandatory).
- Freshers welcome.
- Excellent verbal and written English communication.
- Strong listening, problem‑solving and interpersonal abilities.
- Willingness to work 24/7 rotational shifts, including nights.
Required skills
- Basic computer proficiency and ability to navigate multiple applications.
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Published 3 weeks ago
Expires 1 month from now
41 views · 0 interested
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WNS
Pune District
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