Customer Service Representative – Email/Chat (Jaipur)
TP · Jaipur
Job description
About the role
We are looking for a Customer Service Representative to join our non‑voice email and chat campaign in Jaipur. The role involves handling customer inquiries through email and live‑chat channels while maintaining high service standards. You will work on a rotational shift schedule with weekly offs.
Key responsibilities
- Respond to customer queries via email and chat promptly and accurately.
- Maintain detailed records of interactions in the CRM system.
- Escalate complex issues to the appropriate department.
- Adhere to service level agreements and quality guidelines.
- Participate in regular training and performance reviews.
Required profile
- Willingness to work rotational shifts and weekly offs.
- Strong written communication skills in English.
- Based in Jaipur or willing to relocate to Jaipur.
Required skills
What we offer
- Salary: 3.60 LPA (visible)
- Cab facility for commuting
- Health insurance coverage
- Gratuity benefits
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Published 3 weeks ago
Expires 1 month from now
40 views · 0 interested
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TP
Jaipur
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