Customer Service Executive – Entry Level

About the role

We are seeking enthusiastic, customer‑focused individuals to join our team as Customer Service Executives in Thane/Vikhroli, Mumbai. This entry‑level position involves handling inbound and outbound customer interactions across multiple channels while ensuring a positive experience.

Key responsibilities

• Handle inbound and outbound calls, emails, chats, and other communication channels.
• Respond to customer inquiries promptly and professionally.
• Resolve complaints, escalating complex issues when necessary.
• Maintain accurate records of all customer interactions and transactions.
• Provide product, service, and process information to customers.
• Adhere to company policies, quality standards, and service guidelines.
• Achieve individual and team performance targets.
• Coordinate with internal departments for timely issue resolution.
• Build and maintain positive customer relationships.

Required profile

• Graduate or undergraduate degree (as per company requirements).
• Excellent verbal and written communication skills in English.
• Basic computer proficiency.
• Strong problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced environment.
• Customer‑centric attitude with a willingness to learn.

Required skills

• MS Office

What we offer

• Full‑time, permanent employment.
• Rotational shift schedule.
• Opportunity to develop a career in customer service.