Customer Contact Communications Associate

About the role

Accenture is looking for a Customer Contact Communications Associate to join its Customer Support vertical. In this role you will handle customer queries, escalations and complaints across multiple channels, ensuring issues are resolved within agreed service‑level agreements.

Key responsibilities

• Manage inbound and outbound customer interactions via phone, email, chat and other digital channels.
• Diagnose and resolve routine problems, escalating complex cases when necessary.
• Close faults and complaints within defined SLA targets.
• Document interactions and update case records accurately.
• Collaborate with marketing, sales and service teams to deliver a seamless omnichannel experience.

Required profile

• Any graduate degree.
• 1 to 3 years of experience in customer service or contact‑center environments.
• Proficient written and verbal English (international level).
• Ability to work rotational shifts.
• Strong communication and problem‑solving skills.

Required skills

• Omnichannel support experience.
• Understanding of SLA management.