Chat Support Representative

About the role

We are looking for a Chat Support Representative to handle customer queries via web chat, educate customers on our products and services, and manage escalations when needed. The role requires meeting KPI targets while providing a personalized and friendly chat experience.

Key responsibilities

• Handle customer queries primarily through web chat.
• Educate current and potential customers about products and services.
• Manage customer escalations and take calls when required.
• Achieve KPI targets and objectives set by the team.
• Build rapport to personalize each chat conversation.
• Contribute actively as a responsible team member in all work aspects.

Required profile

• Willing to work in a hybrid model, visiting the office twice a week.
• 0‑1 years of experience in chat or other customer‑facing roles.
• Exceptional oral and written communication skills.
• Passion for delivering an amazing customer experience.
• Excellent typing speed and accuracy.
• Ability to multitask and manage multiple conversations simultaneously.
• Willingness to work rotational night shifts.
• Flexibility to work night shifts as needed.
• Good analytical and interpretational skills.
• Strong attention to detail.