Assistant Manager Reservations

About the role

Join Hilton’s Reservations team as an Assistant Manager Reservations and help create memorable experiences for every guest. You will support the hotel’s sales and planning functions while leading a dedicated reservations team.

Key responsibilities

• Support daily reservations operations, including managing room inventory, group blocks, cut‑off dates, rate restrictions and occupancy strategies.
• Coordinate group reservations by processing rooming lists, billing requirements and special requests, and communicating with meeting planners, housing bureaus and internal departments.
• Assist with revenue optimization by monitoring reservation activity and supporting rate and occupancy strategies.
• Provide reservations support to team members and customers, handling reservation requests as needed.
• Support departmental projects, prepare reports and offer administrative assistance to reservations leadership.
• Supervise and develop team members, monitor performance, provide coaching and foster a positive work environment.

Required profile

• Proven experience in reservations, revenue or hotel operations, ideally in a leadership capacity.
• Strong administrative, organizational and time‑management abilities.
• Excellent written and verbal communication and presentation skills.
• High attention to detail with the ability to manage multiple priorities.
• A commercial mindset with the ability to identify and act on revenue opportunities.
• A positive, adaptable attitude committed to team success and guest satisfaction.

Required skills

• Proficiency with hotel systems such as OnQ PM, R&I, Delphi and IDeaS GRO v3.
• Advanced use of Microsoft Office (Word, Excel, PowerPoint).

What we offer

• Opportunity to work for an award‑winning global hospitality brand.
• A collaborative environment that values teamwork, integrity, leadership and ownership.