US Record Retrieval Specialist

About the role

The role involves contacting US record‑keeping offices on behalf of providers and other businesses to retrieve essential documents. You will work primarily on US shifts, supporting a remote team that ensures accurate and timely information flow.

Key responsibilities

• Call US record‑keeping offices of providers and other businesses to facilitate record retrieval.
• Research the accuracy and sufficiency of information for target offices.
• Create accurate, professional notes documenting case progress.
• Interact with stakeholders across the ecosystem to share and obtain case‑related information.
• Identify and suggest process‑improvement opportunities on an ongoing basis.

Required profile

• Strong work ethic, discipline and attention to detail.
• Excellent spoken and written communication skills in English.
• Willingness and ability to work US shifts.
• US healthcare voice background is an advantage, though not mandatory.
• Commitment to stay in the role for at least 18 months.

Required skills